Billing & Disputes

REFUND & DISPUTE POLICY

Vasbyt Solutions (Pty) Ltd • Reg: 2026/586715/07 • VAT: 9446546237 • Republic of South Africa

Subscription Plan & Billing

R100 per user / month (VAT included)

Amount excluding VAT: R86.96 • 15% VAT: R13.04 • Total payable: R100.00

1. 14-Day Free Trial & Billing Activation

Eligible new users receive a 14-day free trial upon registration with no credit card or payment method required. The free trial does not automatically convert into a paid subscription. Recurring monthly billing begins only after the user actively and explicitly authorises payment via PayFast. Subscriptions cost R100 per user per month, VAT included (R86.96 excl. VAT + R13.04 VAT = R100.00). Users who cancel before authorising payment will never be charged.

2. General Refund Terms

Because users have full access to a 14-day free trial prior to authorising payment, subscription fees are generally non-refundable once a paid monthly billing period has commenced, except where a refund is required by applicable law or approved by Vasbyt Solutions for verified billing errors.

3. Statutory Consumer Rights (CPA Compliance)

Statutory Consumer Rights Are Not Excluded: Nothing in this Refund & Dispute Policy limits, excludes, or diminishes any statutory consumer rights, guarantees, or remedies available to the user under the South African Consumer Protection Act, No. 68 of 2008 (CPA), the Electronic Communications and Transactions Act, 2002 (ECTA), or any other applicable mandatory legislation.

4. How Customers Request a Refund

If you believe an incorrect, duplicate, or unauthorised charge has occurred, you can submit a refund request by contacting our billing team:

Direct Billing Contact:

[email protected] (cc: [email protected])

Please include the following details in your email to ensure expedited investigation:

Your registered Vasbyt user email address.
Date of the transaction.
Amount charged (e.g., R100.00).
PayFast transaction ID / payment reference token.
A brief description of the issue or proof of payment.

5. How Payment Disputes Are Handled

All billing queries and payment disputes are handled through the following verified procedure:

Investigation: Our billing team reconciles the query with PayFast's merchant records within 1–2 business days.
Approved Corrections: Verified duplicate transactions, technical billing errors, or unauthorised charges will be approved for full refund.
Refund Disbursement: Approved refunds are credited back to the original payment method through PayFast. Processing typically reflects in the customer's account within 5–10 business days, depending on their financial institution.

6. Cancellation & Continued Access

Users may cancel their recurring subscription at any time by contacting [email protected] or [email protected]. Future recurring charges stop once confirmed by the payment provider (PayFast). Paid access continues until the end of the current billing cycle, subject to applicable law. Existing farm records are retained for resubscription, subject to our Privacy Policy, applicable law, and actual data-retention practices.

7. VasbytMark Farmers Marketplace

VasbytMark is free with 0% commission. VasbytMark does not process payments between buyers and sellers; produce transactions and payment settlement occur directly between independent buyers and sellers.